Proven techniques used to gather and document information and process such as Unified Modelling Language (UML) transaction scripts, process flows, design workshops, and consultation interviews.

Demonstrated expertise in the understanding of end to end processes in large organisations, including the development of process documentation.

Expertise in researching and analysing complex issues and preparing decision papers outlining resolution options including accurate and detailed preparation of User Requirements Specification documents.

Demonstrated knowledge of the system development life cycle. Experience in the complete solution testing cycle including Unit, System, Integration, Regression, User Acceptance Testing, and defect resolution.

Proven techniques used to gather and document information and process such as Unified Modelling Language (UML) transaction scripts, process flows, design workshops, and consultation interviews.